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Schedule
Appointment based service management
Schedule allows customers and staff to book and manage all their service appointments whether booking a person, place or thing.
How Schedule works
Schedule makes it easy to manage staff appointments and one-on-one services. Customize availability, durations and rules to fit your library’s workflows.
Schedule empowers customers
Book appointments from wherever they are
Easily utilize library services
Gain access to services in-person and virtually
Schedule helps staff
Offer appointments on your schedule
Promote and increase usage of services
Customize workflows to manage all services
Key features
One-to-One
Customers can easily schedule any one-to-one service from the web, Connect app or Interact kiosk
Mediated or Unmediated
Configure your services to be unmediated or mediated so staff can approve or decline appointment requests
Virtual or In-Person
Zoom integration provides both in-person and virtual options so services are accessible and convenient for all.
Appointment Limits
Configure booking limits that can be enforced by requiring a library card or email address to track usage.
Unlimited Use Cases
Use Schedule to manage services like Curbside Pickup, MakerSpaces, Passport and Notary appointments and more.
Custom Availability
Create and manage availability that works for your team and easily set exceptions for library closures.
“We love Communico and use every module from the events calendar to room reservations to website and app. The appointment scheduler has been a great addition and the digital signage module helps us promote events and services easily and beautifully.
Everything looks great and is easy to use for staff and customers, and it’s all completely customizable with our brand.”
Michaela Haberkern
Director, Aurora Public Library District
FAQ's
What types of appointments can we offer?
You may use Schedule to allow customers to book an appointment with any person, place or thing!
Can we set different availability for different staff or services?
Yes. You may have an unlimited number of appointment categories all with varying rules and availability.
How do customers book appointments?
Customers may book an appointment via the web, Connect mobile app, Interact self-service kiosks, and/or by staff via Roam, our staff mobile point of service module.
Is there an automated reminder system?
Yes. Customers are automatically reminded of their appointments via email, text and/or push notifications via our Connect customer-facing mobile app.
Can I export or report on appointment data?
Yes! Our reporting module allows you to export all the data you need on demand or by scheduling your reports to be delivered on the frequency of your choosing.
What are the common types of services Schedule is used for?
Some use cases include passport and notary services, curbside pickup, book a librarian, tutoring, test proctoring, makerspace labs and more.
Can we offer virtual appointments?
Yes! We have a seamless integration with Zoom allowing for you to offer your appointment services in person, virtually, or allow the customer to select what works best for them with a hybrid option.
Download the full product spec sheet
Request a demo
During your demo, we’ll take time to understand your current challenges, then walk you through how Communico can help boost usage, streamline operations and make life easier for your staff.
